Wholesale FAQ

We believe in keeping things straightforward and honest, just like our bread. Below you'll find answers to common questions, organized by category. Can't find what you're looking for? Email us at orders@merzbachers.com or text 215-298-9141.

ORDERING & DELIVERY

    1. Fill out our wholesale inquiry form.

    2. Schedule a tasting with our team.

    3. Review pricing and delivery options.

    4. Set up your account and place your first order.

  • We use MountainStream, a simple online ordering system that makes the process quick and reliable. Once you're set up as a wholesale partner, we'll send you login credentials and a guide to get started. Need help? We're happy to walk you through it!

    Alternate ordering methods:

  • Place your order by 1PM two days before your desired delivery. For example:

    • For Monday delivery → Order by 1PM Saturday

    • For Tuesday delivery → Order by 1PM Sunday

    • For Wednesday delivery → Order by 1PM Monday

    The only day we do not deliver is Sunday.

    Miss the deadline? Give us a call - we'll do our best to help!

  • We prioritize delivery times based on business type to ensure you get fresh bread when you need it:

    • Restaurants/Cafes: By 8AM

    • Grocery/Retail: By Noon

    Special timing needs? Let's discuss!

  • We currently serve the greater Philadelphia area, with delivery frequency varying by zip code.

  • $40 minimum

PRODUCTS & QUALITY

  • We craft bread that's both exceptional and dependable - the kind of bread we're proud to bring home ourselves. Our recipes combine traditional artisan techniques with innovative touches, using 100% locally milled flour from Snavely's Mill in Lititz, PA.

    Key features:

    • Longer shelf life than typical artisan bread

    • Consistent quality you can count on

    • Unique offerings like our signature Philly Muffin

    • All products are vegan and nut-free

    • Local ingredients supporting regional farmers

  • Here's the deal: we stand behind every loaf we bake. While each batch carries the subtle variations that make artisan bread special, we're committed to a consistent quality that you can count on. Not happy with something? Let us know within 24 hours of delivery, and we'll make it right with a credit or replacement.

  • Most of our products maintain optimal quality for 5 days when properly stored. Exceptions:

    • Gold Roll: 1-2 days (best same-day)

  • While we don't make gluten-free bread (we're pretty committed to our love affair with wheat!), we do offer some fantastic whole grain options. Our Maltygrain and Three Penny Wheat both feature 50% whole grain flour, delivering hearty flavor and better nutrition without sacrificing the texture we're known for. They're proof that "whole grain" and "delicious" belong in the same sentence

  • For optimal freshness:

    • Store at room temperature

    • Keep in an airtight bag (but make sure you give it a toast to revive the crust!)

    • Avoid refrigeration (it accelerates staling)

    • For extended storage, freeze immediately upon delivery

  • Yes! Every loaf, roll, and muffin that leaves our bakery is 100% vegan and GMO-free. It's part of our commitment to making great bread that everyone can enjoy. We believe that dietary considerations shouldn't mean compromising on flavor or quality—and that simple, clean ingredients make the best bread.

  • We're proud to work with some of Pennsylvania's finest mills and farms:

    • Our flour comes from Snavely's Mill in Lititz, where they've been milling since 1875

    • Our cornmeal is toasted to perfection at Haldeman Mills in Manheim

    • We use Susquehanna Mills canola oil which is grown and cold-pressed right here in Pennsylvania.

    Working with these local partners not only gives us incredible ingredients—it helps build a stronger regional food system.

  • Absolutely! We believe in transparency. We're happy to share complete ingredient lists and nutritional information. Just email us at orders@merzbachers.com, and we'll send that right over.

PARTNERSHIP & SUPPORT

  • We're invested in your success. Our relationship with wholesale customers is key to our mission of sharing fresh, wholesome, and delicious bread. Whether you need samples for an in-store event, special orders for customers, or social media collaboration to promote a new menu item, we're here to help.

  • While we focus on our core product line to maintain quality and efficiency, we're always open to discussing special needs. Got an idea? Let's talk about it! Some of our best products, like the Philly Muffin, came from creative collaboration.

    • First-time orders: Payment required before delivery

    • Established accounts: Net 7 or Net 14 available

    • We accept all major credit cards and ACH payments

Questions we haven't covered? We're here to help! Reach out to us:

Prices and availability subject to change. Contact us for current information.